Item ships LTL common carrier. Normal delivery time is 2-3 Days after order is placed.
When your order ships the freight company will contact you by phone to arrange a delivery window. Please provide address and day time phone number when ordering.
Delivery to CONTINENTAL US only (Delivery to Alaska and Hawaii is not available).
Delivery is curbside only meaning that the freight company is not responsible for unloading the item from the truck or moving the item after it’s unloaded. In most cases the drivers are friendly and will help if needed.
Customer responsibility for inspecting order at the time of delivery:
IT IS THE BUYER’S RESPONSIBILITY TO UNWRAP/OPEN THEIR ORDER AND INSPECT IT BEFORE SIGNING FOR THE DELIVERY. Do not let the delivery driver rush you. Your signature on the Bill of Lading constitutes acceptance of the item "as is" and may prevent the filing of a claim with the freight company.
If you discover damage to your order then you should REFUSE DELIVERY of the order by NOT SIGNING FOR IT. In this case the item will be loaded back on the truck for return. Please contact us as soon as possible if this happens. A replacement will then be ordered. Damage during shipping happens rarely. If it happens to you rest assured we will do everything possible to resolve your issue as quickly as possible.
If you ordered the wrong item OR do not want to keep the item you ordered you may return the item within 7 days of receiving the item (see conditions below) by contacting us for an RMA Number. If an item is returned without an RMA Number, delivery of the item will not be accepted when it arrives at the warehouse.
Acceptance of returns by AC SOURCE INC. is subject to the following conditions::
1) Return requests must be made within seven days of taking delivery of the item.
2) The item must be unused and in like-new condition and undamaged.
3) The item must be packaged in its original packing or a suitable equivalent.
4) You are responsible for paying: a) the original freight charges* to ship the item to you b) the freight charges to return the item c) a 20% restocking fee.
* Note: Items sold with free shipping incur freight charges and if you return the item you will be responsible for the actual freight cost to ship the item to you.
NOTE: IF DELIVERY IS REFUSED ON AN UNDAMAGED ITEM IT WILL BE TREATED AS A NORMAL RETURN AND BE SUBJECT TO ROUND TRIP ACTUAL SHIPPING CHARGES AND A 20% RESTOCKING FEE. Note: Items sold with free shipping incur freight charges and if you return the item you will be responsible for the actual freight cost to ship the item to you.